SHIPPING
Modernising The Order Experience For The Shipping Industry
Services
UI Design, Development
Tools
Figma, Bubble, Custom Code
Deliverables
Website, Mobile App
Product Type
Sales Enablement
Timeline
3 Months
Introduction
Discover how we modernized the order experience for BunkerEx, saving their team 10 hours a week and enhancing customer satisfaction. Our tailored mobile app solution for the maritime industry automates order updates and improves user experience.
“Fantastic collaboration and communication. I'd highly recommend Goodspeed”
Founder
Bunker Ex
The Opportunity
BunkerEx, a leading provider of technology solutions for the energy and maritime industry, faced significant inefficiencies in updating customers on their order status. They needed a seamless solution to link their private database with an intuitive mobile app.
They came to Goodspeed with the challenge of designing and developing a mobile app that would easily link to their private database, and update clients on their order status.
Design Process
"I was blown away by their UI/UX. It was clean, simple and intuitive"
User Research
The primary audience was not tech-savvy, necessitating a simple and intuitive app design. We started with low fidelity wireframes, iterating through feedback from both the client and their customers.
High Fidelity Designs
Keeping the core audience in mind, we designed on Figma. We considered an obvious user interface and a user experience that worked for the admins and their clients. We designed the entire app within two weeks and transferred this to Bubble.
Development
We developed a mobile app on Bubble, available on the App & Play Store. We used Zapier to link their private data to automatically update the order status from Google Sheets, and ensure privacy.
Native Mobile App
We developed a native mobile app using Bubble, available on both the Apple App Store and Google Play Store. Key features included push notifications for order status updates, significantly enhancing user experience.
Safely Automating Order Status
To save the client hours of manual work, we automated order status updates using Google Sheets, Zapier, Bubble's API Connector, and custom code. Ensuring data security was a top priority due to the sensitive nature of pricing information.
Upload & Download CSVs
Customer experience was a high priority, enabling users to do what they need without contacting the core team. For this, we gave users the ability to create custom filters to download CSVs with only the data and order information they need. Admins also had an easy to use admin dashboard for them to tweak anything as necessary.
Download Customisable PDFs
Beyond just order status, the client wanted customers to be able to find all the relevant documents. To enable them to download PDFs for orders, we pulled data from the API via the private database. We stored this in our Bubble database, displaying the data in repeating groups and used custom code to generate PDFs from the repeating group data.
