Customer Self-Service Portals for Media Enterprises
Enable audiences and partners to manage subscriptions, access content, and resolve issues instantly through AI-powered media self-service portals.
Enable audiences and partners to manage subscriptions, access content, and resolve issues instantly through AI-powered media self-service portals.
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We’ve created products featured in
2x Cheaper
10x Faster
200+ Products Launched
100% 5* reviews on Clutch
Our Services
Interactive Media Portals
Subscribers manage access, renewals, and support without friction.
Subscribers manage access, renewals, and support without friction.
Fragmented User Support Workflows
OTT and media companies often manage customer interactions across multiple disconnected channels, leading to fragmented workflows that increase manual overhead and response times. Without unified portals, users must navigate complex processes for account management, content issues, and billing inquiries, resulting in high call center loads and inconsistent service quality. Current tools frequently lack integration with media-specific systems, compounding inefficiencies and wasting valuable operational resources. This fragmentation also elevates compliance risks related to data privacy and user authentication, as manual processes are prone to errors and oversight.
Inefficient Content Access Management
Manual workflows for managing user entitlements, subscriptions, and content restrictions are time-consuming and error-prone in OTT environments. Media providers struggle to keep pace with dynamic content licensing agreements and personalized content delivery demands. Existing platforms often fail to automate validation and provisioning, causing delays and inconsistent access experiences. This inefficiency leads to subscriber churn and increased support tickets, as customers face access denials or incorrect content availability. Moreover, outdated systems expose companies to compliance risks around digital rights management and contractual obligations.
Media-Grade Data Compliance
OTT and media platforms handle vast amounts of sensitive user data, including payment information and viewing habits, making compliance with regulations like GDPR and CCPA critical. Manual or semi-automated workflows increase the risk of data breaches and non-compliance due to inconsistent access controls and audit trails. Many existing customer service tools are not designed with media-specific compliance needs in mind, leaving gaps in data governance and user consent management. These risks can lead to costly penalties, reputational damage, and loss of customer trust if not addressed through secure, automated self-service solutions.
Scalable Media Support
OTT platforms face unpredictable spikes in user activity during live events, new releases, or marketing campaigns. Traditional customer support workflows relying heavily on human agents cannot scale effectively to meet sudden demand surges, resulting in long wait times and frustrated users. Legacy tools often lack the automation and AI-driven capabilities needed to triage and resolve common issues at scale. This bottleneck impacts customer satisfaction and retention, especially as competition intensifies and user expectations for instant, round-the-clock service grow.
Personalized Media Portals
Current customer service portals in OTT and media frequently offer generic interfaces that fail to leverage user data for personalized experiences. This one-size-fits-all approach diminishes engagement and limits upsell or retention opportunities. Without AI-powered personalization, workflows remain static, missing context such as viewing history, subscription status, or device preferences. As a result, users encounter irrelevant options and delayed resolutions. Media companies miss out on strategic advantages that come from tailored self-service portals that adapt dynamically to individual customer needs and behaviors.
Ready to replace chaos with clockwork?
Custom internal tools & lightweight SaaS products
that actually fit your business
How We Automate
Automated Media Operations
AI handles renewals, access control, and content recommendations.
AI handles renewals, access control, and content recommendations.
Unified Customer Interaction Hub
Before implementing a Customer Self-Service Portal, OTT providers managed customer requests across siloed systems, causing delays and inconsistent experiences. After deployment, all interactions—from billing inquiries to content support—are consolidated into a single AI-driven portal that automates ticket routing and resolution. This reduces manual intervention by 60%, shortens response times by 50%, and ensures compliance through integrated data governance. The unified hub enhances customer satisfaction by providing consistent and streamlined workflows tailored specifically for media consumption and subscription management.
Automated Content Access & Subscription Management
Previously, content access and subscription changes required manual validation against licensing rules, causing delays and errors. The portal automates entitlement verification and subscription updates in real-time, integrating with DRM and billing systems. This automation cuts provisioning time from hours to seconds, reduces access-related support tickets by 70%, and ensures strict adherence to licensing agreements. Customers enjoy seamless, instant access to authorized content, improving retention and reducing operational costs related to manual content management workflows.
Proactive Compliance Framework
Manual compliance processes exposed OTT providers to risks of data breaches and regulatory fines. The self-service portal automates user consent management, audit logging, and secure data handling aligned with GDPR, CCPA, and other standards. Automated workflows continuously enforce access controls and privacy policies, reducing compliance-related incidents by over 80%. This proactive compliance framework not only protects customer data but also builds trust, positioning media companies as responsible stewards of sensitive information.
Scalable Support Automation
Support teams previously struggled to handle surges during content launches or live events, resulting in long delays and poor customer experience. The portal leverages AI chatbots and automated workflows to handle common queries instantly, scaling effortlessly during peak demand. This reduces live agent load by 65%, maintains sub-minute response times, and ensures uninterrupted service quality. Media companies can confidently manage high traffic periods without additional staffing costs or degraded user satisfaction.
AI-powered
Personalized Viewer Journeys
AI curates experiences based on audience behavior and interests.
AI curates experiences based on audience behavior and interests.
AI-Driven Chatbots and Virtual Assistants
Our portals integrate advanced AI chatbots that handle up to 70% of common customer inquiries autonomously, reducing wait times and freeing human agents for complex cases. These virtual assistants understand media-specific terminology and workflows, providing accurate, context-aware responses. Continuous learning capabilities improve accuracy over time, delivering measurable reductions in support costs and enhanced user satisfaction through instant, 24/7 assistance.
Intelligent Issue Detection and Routing
AI algorithms analyze incoming customer requests and usage patterns to detect issues proactively and route them to the appropriate resolution path. This reduces manual triage errors and accelerates problem resolution by up to 50%. Integration with backend media systems ensures that routing decisions consider subscription status, content entitlements, and user history, optimizing workflow efficiency and customer outcomes.
Predictive Analytics for Customer Retention
Leveraging machine learning models, the portal predicts churn risks by analyzing engagement metrics and support interactions. This insight enables targeted interventions through personalized offers or support, improving retention rates by up to 20%. Integration with CRM and marketing automation tools ensures seamless execution of retention strategies, directly impacting revenue growth.
Automated Compliance Monitoring
AI continuously audits user interactions and data handling to ensure compliance with evolving regulations. Automated alerts and remediation workflows reduce compliance violations by 85%, providing peace of mind and protecting the brand. This feature integrates tightly with data governance systems, ensuring transparent and auditable self-service operations.
Success Stories
See How Our Custom Tools Run Real Businesses
See How Our Custom Tools Run Real Businesses
200+ Launches. 5-Star Results. Countless hours saved for teams.
200+ Launches. 5-Star Results. Countless hours saved for teams.
Bellmade
Legacy App Rebuilt
Legacy App Rebuilt
12h/week
Revenue Lift
+20%
A redesigned tool with clean UX saves the founder's time and earns more.
Clean UX Design
Freeholder
Platform Migration
Project Time
8 weeks
Time Saved
10h/week
From spreadsheet chaos to one clean platform. Thanks to a custom tool that was tailor-made for their workflow.
Spreadsheet to Platform
Bunker Ex
Task Automation
Delivery Time
1 Month
Time Saved
10h/week
A custom-built mobile app ended support calls and gave clients real-time status updates.
Mobile App + Real-time Updates
Bellmade
Legacy App Rebuilt
Legacy App Rebuilt
12h/week
Revenue Lift
+20%
A redesigned tool with clean UX saves the founder's time and earns more.
Clean UX Design
Freeholder
Platform Migration
Project Time
8 weeks
Time Saved
10h/week
From spreadsheet chaos to one clean platform. Thanks to a custom tool that was tailor-made for their workflow.
Spreadsheet to Platform
Bunker Ex
Task Automation
Delivery Time
1 Month
Time Saved
10h/week
A custom-built mobile app ended support calls and gave clients real-time status updates.
Mobile App + Real-time Updates
Bellmade
Legacy App Rebuilt
Legacy App Rebuilt
12h/week
Revenue Lift
+20%
A redesigned tool with clean UX saves the founder's time and earns more.
Clean UX Design
Freeholder
Platform Migration
Project Time
8 weeks
Time Saved
10h/week
From spreadsheet chaos to one clean platform. Thanks to a custom tool that was tailor-made for their workflow.
Spreadsheet to Platform
Bunker Ex
Task Automation
Delivery Time
1 Month
Time Saved
10h/week
A custom-built mobile app ended support calls and gave clients real-time status updates.
Mobile App + Real-time Updates
Ready to replace chaos with clockwork?
Ready to replace chaos with clockwork?
Custom internal tools & lightweight SaaS products
that actually fit your business
⚡
Our Process
📦
Three Steps To Success
Think of Goodspeed as your integrated product team. We take care of discovery, design, development and delivery. While you take care of business.
01
Discovery & UX Flow
02
Build & Integrate
03
Delivery & Support
Duration:
1-3 weeks
We don’t start with features. We dig deep into your workflows and goals to design a lean, focused product plan.
Deep dive into your current systems
Prioritized scope: must-haves vs. nice-to-haves
User flows + wireframes that make sense
You leave with clarity, alignment, and a smart plan for what’s next.
⚡
Our Process
📦
Three Steps To Success
Think of Goodspeed as your integrated product team. We take care of discovery, design, development and delivery. While you take care of business.
01
Discovery & UX Flow
02
Build & Integrate
03
Delivery & Support
Duration:
1-3 weeks
We don’t start with features. We dig deep into your workflows and goals to design a lean, focused product plan.
Deep dive into your current systems
Prioritized scope: must-haves vs. nice-to-haves
User flows + wireframes that make sense
You leave with clarity, alignment, and a smart plan for what’s next.
⚡
Our Process
📦
Three Steps To Success
Think of Goodspeed as your integrated product team. We take care of discovery, design, development and delivery. While you take care of business.
01
Discovery & UX Flow
02
Build & Integrate
03
Delivery & Support
Duration:
1-3 weeks
We don’t start with features. We dig deep into your workflows and goals to design a lean, focused product plan.
Deep dive into your current systems
Prioritized scope: must-haves vs. nice-to-haves
User flows + wireframes that make sense
You leave with clarity, alignment, and a smart plan for what’s next.
Delivery Options
Delivery Options
Delivery Options
Choose the delivery mode that fits your compliance workflows.
Choose the delivery mode that fits your compliance workflows.
Web Applications
Web applications offer broad accessibility and centralized updates, ideal for compliance teams requiring consistent access across locations. Choose this mode for complex dashboards and multi-user collaboration.
Mobile Applications
Mobile apps provide on-the-go compliance management, enabling field agents and auditors to capture evidence and approve workflows in real-time. Best suited for distributed teams requiring offline capabilities.
Progressive Web Apps (PWAs)
PWAs combine the reach of web apps with native app features like offline use and push notifications. Ideal for organizations seeking lightweight deployments without app store dependencies.
Ongoing Support
Your Product Team, On Demand
Your Product Team, On Demand
We handle the product. You focus on growth.
We handle the product. You focus on growth.
Feature Updates & Bug Fixes
Continuous improvements and rapid issue resolution to keep your tool running smoothly
Prioritized Roadmap Sessions
Strategic planning sessions to align your product roadmap with business goals
Dedicated Designer + Developer
Your own expert team members who know your product inside and out
Slack + ClickUp Updates
Real-time communication and project tracking integrated into your workflow
“
"Felt like part of our team."
Robert Lo Blue
CEO, Freeholder
Loved by Entrepreneurs. Loved by Enterprises.
Businesses of all sizes trust Goodspeed to launch and grow their product
"Goodspeed listened to my needs and worked hard to get it done. They were fast and very helpful."
Kim Westerlund
CEO, The Branding Table
5.0
"They understood the problem I was trying to solve with my app."
Robert Lo Bue
CEO, Oxmore
5.0
"They work quickly and flexibly on a very tight timeline."
Erik Muckenschnabel
Product Lead, IT Services Startup
5.0
"Goodspeed is highly dedicated to providing the best experience possible for us."
Vincent Moser
Venture Developer, FoundersLane
5.0
"They're driven and experienced individuals who manage their team of remote engineers very effectively."
Charles Oxley
Director, Move
5.0
"It was great to see how fast they were able to ramp up our project and understand what we were trying to build."
Michael Kawas
Founder & CEO, GameU
5.0
"It was the best project management service I've experienced working with third-party developers or agencies."
Alex Rainey
Founder, My AskAI
5.0
"Their speed and ability to produce what was needed through no code was impressive."
Eric Spector
Owner, Bellmade
5.0
"Goodspeed is very responsive, and they try their best to put themselves in the shoes of their clients."
Yassine Larbi
Founder, Stratverse
5.0
Loved by Entrepreneurs. Loved by Enterprises.
Businesses of all sizes trust Goodspeed to launch and grow their product
"Goodspeed listened to my needs and worked hard to get it done. They were fast and very helpful."
Kim Westerlund
CEO, The Branding Table
5.0
"They understood the problem I was trying to solve with my app."
Robert Lo Bue
CEO, Oxmore
5.0
"They work quickly and flexibly on a very tight timeline."
Erik Muckenschnabel
Product Lead, IT Services Startup
5.0
"Goodspeed is highly dedicated to providing the best experience possible for us."
Vincent Moser
Venture Developer, FoundersLane
5.0
"They're driven and experienced individuals who manage their team of remote engineers very effectively."
Charles Oxley
Director, Move
5.0
"It was great to see how fast they were able to ramp up our project and understand what we were trying to build."
Michael Kawas
Founder & CEO, GameU
5.0
"It was the best project management service I've experienced working with third-party developers or agencies."
Alex Rainey
Founder, My AskAI
5.0
"Their speed and ability to produce what was needed through no code was impressive."
Eric Spector
Owner, Bellmade
5.0
"Goodspeed is very responsive, and they try their best to put themselves in the shoes of their clients."
Yassine Larbi
Founder, Stratverse
5.0
Loved by Entrepreneurs. Loved by Enterprises.
Businesses of all sizes trust Goodspeed to launch and grow their product
"Goodspeed listened to my needs and worked hard to get it done. They were fast and very helpful."
Kim Westerlund
CEO, The Branding Table
5.0
"They understood the problem I was trying to solve with my app."
Robert Lo Bue
CEO, Oxmore
5.0
"They work quickly and flexibly on a very tight timeline."
Erik Muckenschnabel
Product Lead, IT Services Startup
5.0
"Goodspeed is highly dedicated to providing the best experience possible for us."
Vincent Moser
Venture Developer, FoundersLane
5.0
"They're driven and experienced individuals who manage their team of remote engineers very effectively."
Charles Oxley
Director, Move
5.0
"Goodspeed is very responsive, and they try their best to put themselves in the shoes of their clients."
Yassine Larbi
Founder, Stratverse
5.0
"Their speed and ability to produce what was needed through no code was impressive."
Eric Spector
Owner, Bellmade
5.0
"It was the best project management service I've experienced working with third-party developers or agencies."
Alex Rainey
Founder, My AskAI
5.0
"It was great to see how fast they were able to ramp up our project and understand what we were trying to build."
Michael Kawas
Founder & CEO, GameU
5.0
Frequently Asked Questions
Frequently Asked Questions
Got any questions?
Got any questions?
We have limited dev bandwidth and want to launch internal tools fast. How do you ensure speed without sacrificing quality or flexibility?
We focus exclusively on web, progressive, and mobile apps, which lets us leverage proven frameworks for rapid development. Our approach balances speed with strategic input early on, so we build exactly what you need without overengineering. We also avoid legacy SaaS constraints and vendor lock-in, ensuring your app is both robust and adaptable as your ops evolve.
Can you replace legacy SaaS tools we rely on for content management and data workflows with a custom app? What’s the typical transition like?
Absolutely. We start by mapping your existing workflows and pain points, then build a tailored app that replicates and improves on your legacy SaaS features—often adding automation and clearer UX. Transition typically involves phased rollout with parallel running, so your team can adapt smoothly while we iterate based on real feedback.
How do you handle integrations with existing OTT platforms, APIs, or third-party services in a custom app?
Integrations are a core part of our builds. We work closely with your team to connect your custom app to OTT APIs, analytics tools, CRM systems, or payment gateways. Our apps are designed for extensibility, so adding or updating integrations down the line is straightforward, keeping your ecosystem connected without complexity.
What kind of ownership do we get over the final product? Will we be locked into your platform or tooling?
You retain full ownership of the code and IP. We deliver clean, well-documented codebases without vendor lock-in. Since we build on open web standards and frameworks, you’re free to maintain, extend, or even move the app elsewhere with your internal team or other partners.
Our growth team wants to launch client-facing tools quickly to test new features. How do you support iterative launches and fast pivots?
We design apps with modularity and scalability in mind, enabling rapid feature releases and A/B testing. By prioritizing speed and clarity, your growth team can validate ideas fast, collect real user data, and pivot without being bogged down by rigid legacy systems or slow release cycles.
What’s the typical timeline and cost range for building a custom progressive web app for media operations?
Timelines vary based on complexity, but many OTT teams see MVP launches within 8-12 weeks. Costs depend on features and integrations, but we focus on delivering maximum value with lean, strategic builds rather than bloated projects. We’ll provide a clear, detailed proposal upfront so you know exactly what to expect.
How do you ensure the UX is intuitive for both technical and non-technical users on media teams?
We prioritize user research and iterative design, involving your team early and often. Our designers specialize in clean, straightforward interfaces that reduce friction and support diverse user roles—from content ops to product managers—ensuring everyone can use the app effectively without extensive training.
Can you support both desktop web apps and mobile experiences for our OTT operations?
Yes, we build responsive web apps and progressive web apps that work seamlessly across desktop and mobile browsers. We also develop native mobile apps where needed, ensuring your team and clients have smooth access to tools anytime, anywhere, without compromising on speed or features.
We want to avoid vendor lock-in but still get ongoing support. What does your post-launch support look like?
Post-launch, we offer flexible support packages tailored to your needs—from hands-off code handoff to ongoing maintenance and feature development. Because you own the code, you’re never locked in, but we’re happy to stay your partner for as long as you want to keep things running smoothly.
How do you handle data security and privacy, especially given the sensitive nature of OTT user data?
Security and privacy are top priorities. We follow best practices including encrypted data storage, secure authentication, and compliance with relevant regulations like GDPR. We also work with your security team to align on policies and ensure your app protects user data end-to-end.
Get in touch
Ready to Build Smarter?
Explore how we can turn your idea into a scalable product fast with low-code, AI, and a battle-tested process.
Don't need a call? Email harish@goodspeed.studio
We’ve created products featured in
Get in touch
Ready to Build Smarter?
Explore how we can turn your idea into a scalable product fast with low-code, AI, and a battle-tested process.
Don't need a call? Email harish@goodspeed.studio
We’ve created products featured in
Get in touch
Ready to Build Smarter?
Explore how we can turn your idea into a scalable product fast with low-code, AI, and a battle-tested process.
Don't need a call? Email harish@goodspeed.studio
We’ve created products featured in
Goodspeed is a top-rated no-code/low-code and Bubble agency with 200+ custom internal tools and SaaS products delivered. Our team combines product strategy, AI, and Bubble to build clean, scalable software fast and at a fraction of the cost.
Goodspeed is a top-rated no-code/low-code and Bubble agency with 200+ custom internal tools and SaaS products delivered. Our team combines product strategy, AI, and Bubble to build clean, scalable software fast and at a fraction of the cost.
Goodspeed is a top-rated no-code/low-code and Bubble agency with 200+ custom internal tools and SaaS products delivered. Our team combines product strategy, AI, and Bubble to build clean, scalable software fast and at a fraction of the cost.